Terms & Conditions

Gemini Walks Ltd. Terms and Conditions

 

Steve and Julie of Gemini Walks Ltd will strive to make your holiday as enjoyable as possible and the following terms and conditions are to set out the details of the contract between you and Gemini Walks Ltd.

 

Booking and payment

On receipt of your booking form and our confirmation that the tour is possible we request a £50 per person deposit and this can be paid via one of the following routes:

+ Direct bank transfer

+ Post a cheque to the address above (made payable to ‘Gemini Walks’)

+ Credit/Debit Card

+ PayPal

 

The balance of the cost of your holiday must reach us at least 5 weeks before the start of your holiday. You will be sent a reminder shortly before this due date. If you book with less than five weeks notice then the full amount of your holiday is due at the time of booking.

 

Unfortunately, if the balance is not paid in time we reserve the right to cancel your booking and retain your deposit.

 

Your comprehensive tour pack will be sent to you approximately 5 weeks before the start of your holiday.

 

Changes to your Booking

If you change your booking we will endeavour to make the alterations on your behalf. If the changes are of a minor nature then, at our discretion, there will be no additional charge. If the changes are significant e.g. change to dates, route etc, we will reserve the right to charge a £25 per person alteration fee. If changes are made with less than 2 weeks notice some establishments and service providers may require a cancellation fee. However, we will endeavour to minimise this cost to you on all occasions. Reduction in the size of the party may cancel any group booking discount and possibly incur single supplements in certain circumstances.

 

In the rare occurrence that we have to make a change to your holiday e.g. an establishment ceases to trade as a B&B, we will keep you full informed of the changes being made and will seek your approval in all cases.

 

Cancellation Information

If for any reason you have to cancel your holiday please contact us as soon as possible. You can contact us by telephone or email and in all cases please ensure that we acknowledge your cancellation. Please note that cancelling your holiday will not incur an alteration fee, however, cancellation fees will apply as follows:

If you cancel with more than 5 weeks notice we will retain your deposit and there will be no other payment due.

If you cancel your holiday with less than 5 weeks notice, we will endeavour to recoup any possible accommodation costs, depending on the timescale involved and accommodations’ individual cancellation policies.

 

Personal Insurance

Please protect yourself and we recommend that clients take out holiday insurance with cover for cancellation or curtailment, baggage loss, personal injury and third party liability.

 

Complaints
In the event that you have a challenge with our service we request that you notify us as soon as possible. Relevant complaints against our suppliers will be taken up with them on your behalf.

 

Responsibility

Gemini Walks Ltd does not accept responsibility for death, injury or illness of customers unless caused by our negligence. Please ensure in advance of your holiday that you are aware of the physical requirements for your trek and do not have any medical conditions that may make the holiday dangerous to you. The use of transport arranged on your behalf is at your own risk.

 

Force Majeure

Force majeure means that we cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood, drought, airport closures, rescheduling of means of transport, or any other eventuality which may delay or extend the holiday.